Privacy Policy

Effective Date: 1^st Oct 2025

Company: FabricFizz Clothes Trading LLC

Registered with: Abu Dhabi Department of Economic Development (ADDED)

1. Introduction

FabricFizz Clothes Trading LLC (“FabricFizz”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data Protection (PDPL).

This Privacy Policy explains:

What data we collect from you
How we use and protect that data
Your rights as a data subject under UAE law

2. Legal Basis for Processing

Under the UAE PDPL, we process your personal data lawfully, fairly, and transparently. We rely on the following lawful bases:

Contractual necessity – to fulfill your orders and provide services.
Legal obligation – to comply with UAE laws and regulations.
Legitimate interests – for business operations, fraud prevention, and service improvement.
Consent – for marketing communications and optional features.

3. Information We Collect

Personal Data Provided by You

a. When you use our website, create an account, or make a purchase, we may collect:

Full name, gender, and date of birth (optional)
Email address and phone number
Billing and shipping address
Payment details (handled securely via third-party processors)
Account login credentials (encrypted)

b. Automatically Collected Data

When you visit our site:

IP address and approximate location
Browser and device type
Website usage statistics (via cookies or analytics)

c. Marketing and Communication Preferences

Subscription status to our newsletter or promotional messages

4. Purpose of Data Collection

We use your personal data for the following purposes:

To process, deliver, and track your orders
To provide customer support and respond to inquiries
To verify identity and prevent fraudulent transactions
To personalize your shopping experience
To send you product updates, promotions, or news (only with consent)
To comply with UAE legal and accounting obligations

5. Data Security and Retention

a. Data Security

We implement administrative, technical, and physical safeguards — including SSL encryption, firewalls, and restricted access — to protect your data against unauthorized access, loss, or disclosure.

b. Data Retention

We retain personal data only as long as necessary for:

The purpose for which it was collected
Legal, accounting, or reporting obligations under UAE law

When data is no longer required, it is securely deleted or anonymized.

6. Disclosure and Data Sharing

We may share personal data only with trusted third parties:

Payment processors (e.g., Stripe, PayTabs, or similar UAE-licensed providers)
Delivery and logistics partners
IT service providers and analytics tools
Government or regulatory authorities, where legally required

Each third party is bound by confidentiality and data protection obligations consistent with UAE PDPL standards.

7. International Data Transfers

Your personal data may be stored or processed outside the UAE (for example, on servers operated by international cloud or payment service providers).

We ensure that any international data transfer complies with Article 23 of the UAE PDPL, meaning:

Data is transferred only to countries with adequate data protection laws, or
Proper contractual safeguards (Data Processing Agreements) are in place.

8. Your Rights Under UAE Law

Under the UAE PDPL, you have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request deletion (“right to be forgotten”)
Withdraw consent for marketing or processing activities
Request restriction of data processing in certain cases
Lodge a complaint with the UAE Data Office if you believe your rights have been violated

To exercise your rights, contact us at info@fabricfizz.com.

We will respond within 30 days, as required by law.

9. Use of Cookies

We use cookies and similar technologies to:

Enable essential website functionality
Analyze user behavior to improve performance
Personalize content and offers

You can manage cookie preferences via your browser settings or through our cookie banner.

For details, see our Cookie Policy

10. Children’s Data

Our website and services are intended for users aged 18 and above.

We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us immediately for deletion.

11. Data Breach Notification

In case of any data breach that may affect your privacy, we will:

Notify the UAE Data Office within the legally prescribed timeframe, and
Inform affected users promptly, in line with Article 9 of the PDPL.

12. Policy Updates

This Privacy Policy may be updated periodically to comply with legal requirements or improve clarity.

Any changes will be posted on this page with the updated “Effective Date.”

13. Data Deletion Policy

A. User-Initiated Deletion:
Users can request deletion of their data by contacting us at [Info@fabricfizz.com]. Once we receive a valid request, all associated data will be permanently deleted from our servers within 7 business days.

B. Automatic Deletion:
User data is automatically deleted when you remove or disconnect our app from your Facebook account. We do not retain any personal information after disconnection.

C. Retention for Legal or Operational Purposes:
Certain data may be retained only as required by law or for legitimate business needs (such as resolving disputes or enforcing agreements), after which it will be securely deleted.

14. Contact Information

If you have any questions or complaints regarding this Privacy Policy or how your data is handled, please contact:

FabricFizz Clothes Trading LLC

Abu Dhabi, United Arab Emirates